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What You Agree To When You Open an Account

These Terms & Conditions set out the rules between you and butirtoto — covering how your account works, what we expect from you, and what you can expect from us. Access and eligibility depend on local law and are available where local law permits.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessOne account per personTerms may be updated with notice
butirtoto What You Agree To When You Open an Account
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If you have questions about what these terms mean for your account — or if something in a transaction or verification step is unclear — our support team is reachable through the channels below. Whether you're in Makassar or anywhere else across Indonesia, the same contact paths apply. We respond to terms-related queries through all three routes.

Live Chat Open the live chat window inside your account dashboard. It connects you directly to a support agent who can explain specific terms clauses or account conditions in plain language.
Email Support Send a written query to our support email if you need a documented response. Useful when you want a record of how a specific term applies to your account or a recent transaction.
Account Help Center The help center inside your account lists common terms questions with straightforward answers. Check there first — many verification and withdrawal condition queries are covered.
HOW WE HANDLE THIS

Account Security and Policy Practices

We handle your account and transaction data with a clear set of practices. Here is how each area works in relation to these terms and your account with us.

Account Security

Your account is protected by OTP verification at login and at withdrawal. We do not store your DANA, OVO, or GoPay credentials — transactions go through each provider's own secure channel.

Data Retention

We retain account and transaction records as required by our operational obligations. You may request a summary of your account activity through the support email at any time.

Cookie Use

We use session cookies to keep your account active while you navigate the platform. No third-party advertising cookies are used to track your activity outside butirtoto.

Terms Change Process

When we update these terms, notice goes to your registered contact before the change takes effect. Continued account use after that date counts as acceptance of the revised terms.

Common Questions About These Terms

These are the questions we hear most often about how our Terms & Conditions work in practice. Each answer reflects actual account and payment conditions on butirtoto.

Yes. Any deposit made via DANA, OVO, or GoPay falls under these terms alongside the rules of each payment provider. Once your balance is confirmed, our terms govern how it can be used.

No. Each person is permitted one account only. Duplicate accounts — even under different contact details — breach these terms and may result in suspension of all linked accounts.

If a specific clause is unclear or you believe it has been applied incorrectly to your account, contact us via live chat or email. We'll review and respond with the relevant clause explained.

We send notice to your registered account contact before any update takes effect. Check your account inbox or notification panel. Using your account after the stated date means you accept the change.

You are. These terms do not override local law. It is your responsibility to confirm that accessing this platform is permitted in your region before opening or continuing to use your account.

Send a request to our support email from your registered address. We'll provide a summary of your deposit and withdrawal history as it appears in our account records.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.