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How butirtoto Handles Your Personal Data

This page explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and what we do with it.

Account data kept secureWallet details protectedDANA, OVO, GoPay coveredYour rights, clearly stated
butirtoto How butirtoto Handles Your Personal Data
REACH US DIRECTLY

Contact Us About Your Privacy

Have a question about your data, want to request a copy of what we hold, or need to flag a concern? Our support team handles privacy requests directly. Reach us through the channels below and include your registered account email so we can locate your records without delay.

Live Chat Open the chat icon in the lobby to reach our support team. Mention your registered email and the nature of your data request for a faster response.
Email Support Send your privacy request to our support email address. Include your account username, wallet type (DANA, OVO or GoPay) and a clear description of your request.
Account Help Page Log into your account and visit the Help section. From there you can submit a data access or deletion request directly linked to your account record.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical, layered data protection across every part of the account experience — from the moment you link your DANA or OVO wallet to the point a withdrawal clears. Here is what that actually looks like on our end.

Encryption in Transit

All data moving between your device and our servers — including OTP codes, wallet numbers and account credentials — is encrypted using SSL so it cannot be intercepted in transit.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Wallet Data Retention

Your DANA, OVO or GoPay wallet reference is retained only as long as needed to process and verify your transactions. Once a withdrawal is confirmed, stored payment references are minimised per our retention schedule.

Requesting Changes

You have the right to access, correct or request deletion of your personal data. Submit a request via live chat or email, and we will respond within the timeframe required by applicable local law.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled at butirtoto. If your question is not here, contact us directly through live chat or email.

We collect your name, email, phone number and your chosen payment method — DANA, OVO or GoPay. Device and session data is also collected to protect your account from unauthorised access.

Your wallet number is shared only with the relevant payment processor to complete your transaction. We do not sell or share it with unrelated third parties under any circumstances.

We keep your data for as long as your account is active and for the period required under applicable local regulations. Once that period ends, data is deleted or anonymised.

Yes. Send a request via live chat or our support email, including your registered account email. We will provide a summary of your stored data within the timeframe local law requires.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings without losing account access.

Log into your account, visit the Help section, and submit a deletion request — or contact support directly via live chat or email. We will confirm receipt and process it per applicable local law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.