Reference

Know Where You Stand With butirtoto

These legal conditions set out how your account works, what we expect from you, and what you can expect from us — including how wallet payments via DANA, OVO, and GoPay are handled.

Account EligibilityDANA, OVO, GoPay Wallet TermsData HandlingRegional Access RulesAccount Security
butirtoto Know Where You Stand With butirtoto
CONTACT OUR TEAM

Reach Us for Legal and Account Questions

If you have questions about these conditions, need to report a policy concern, or want to request account changes — our support team handles all of it. Whether you're in Makassar or anywhere else across Indonesia, reach us through the channels below. We aim to respond to legal and account queries as a priority.

Live Chat Open the chat window from any page on butirtoto. Our team handles account eligibility questions, wallet verification issues, and policy queries directly in real time.
Email Support Send detailed legal or account concerns to our support email. Useful for written records of policy disputes, identity verification requests, or formal account closure submissions.
Account Help Portal Log into your account and navigate to the Help section. From there you can submit wallet mismatch reports, flag suspicious activity, or request a review of account restrictions.
HOW WE HANDLE IT

Data, Security and Your Account Rights

We take the handling of your personal data and account security seriously. Here is what that looks like in practice — not abstract promises, but the concrete steps we take to protect your account and respect your information.

Data Retention

We keep your account data only as long as required for operational and regulatory purposes. Once your account is closed, data is deleted or anonymised according to our internal retention schedule.

Cookies and Tracking

We use session cookies to keep your lobby state active and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected with OTP verification on login and withdrawal steps. If you notice any unrecognised activity, contact support immediately via live chat so we can lock and review your account.

Requesting Changes

You can request corrections to your account data, wallet details, or registered name by contacting support with valid identification. Wallet name changes require re-verification against your DANA, OVO, or GoPay account.

Common Questions About These Conditions

Real questions about account rights, data handling, and how our legal conditions work in practice — answered plainly.

Accounts are open to individuals who meet the eligible age requirement under local law and reside in a region where access is permitted. Eligibility depends entirely on your local regulations.

DANA, OVO, and GoPay transactions are tied to your registered identity. A name mismatch flags the transaction for manual review and can delay your withdrawal until verification is complete.

Yes. Contact support via live chat or email with your account details and a data access request. We will confirm what data we hold and how it is used within our operational framework.

After closure, your data is retained for the minimum period required under our obligations, then deleted or anonymised. We do not sell account data to third parties under any circumstances.

We post notices on the platform when conditions change. Continuing to use your account after an update is posted means you accept the revised terms. Check this page periodically for the current version.

Submit a formal dispute via email with your account ID and the specific decision you are contesting. Our team reviews disputes and responds with the grounds for the original decision and any available remedies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.